Returns Policy


Delivery and Return of Boxes
Boxes are delivered by your nice local postie. Proof of delivery is not obtained. Actual delivery times may vary for you depending on: -

    - our stock availability;
    - your delivery address;
    - when you place your order; and
    - circumstances impacting delivery by the postal service.

      We reserve the right to use alternative delivery methods without prior notification.

      You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes.

      It is your responsibility to report all lost or undelivered boxes online within 7 days of the expected day of delivery.

      If you are out when it is delivered, your postal carrier should leave a card at the address with information about collection or re-delivery. The postage provider will hold the box for 18 days (international shipping may vary) before returning it to us and it is your responsibility to contact them to arrange receipt of the box as soon as you can.

      Due to the perishable and personalised nature of our products, we cannot be held responsible for refunding or replacing the box if this process has not been followed.

      If you change address, you must update us at hello@chikas.co.uk to ensure that boxes are not sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded or credited for any boxes posted to the wrong location.

      Where the above process is followed the following credit procedure applies:
      Please report the problem to us online using this address:-

      CHIKA'S Food
      Unit 25-25 Enterprise Way,
      Triangle Business Estate,
      London,
      England
      NW10 6UG
      To speed up this process please you can also contact us by calling +44(0)20 3176 6716.

      Where a box is first reported as lost, a credit for half the price of the box is given as the box may still turn up. If the box is reported again as having not arrived, the remainder of the credit for that box will be given.

      We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.
      If you are dissatisfied with any product you receive from us, please contact our customer services team at hello@chikas.co.uk. We retain the right to request a return of any faulty goods by recorded delivery to:

      CHIKA'S Food
      Unit 25-25 Enterprise Way,
      Triangle Business Estate,
      London,
      England
      NW10 6UG
      and the product will be inspected. If we request return by recorded delivery then we will pay for the cost of the postage on provision of the postage receipt. If the fault is agreed, a full refund will be given for the returned goods. Nothing in this section affects your legal rights.

      If you place an order for multiple one-off products, please be aware that they will still be sent via your nice local postal postie as separate parcels and may be subject to delays. We therefore cannot guarantee delivery on a specific day and will not be held liable for delays outside of our control.

      Cancellation
      You can cancel the purchase of a box at any time before the cut off times relevant to your delivery day by visiting your home page and selecting "manage this box" on the order you'd like to cancel, then "more options" and "cancel this order". For more details please see the managing my orders section of our FAQs.

      Cancellation must be by the website www.chikas.co.uk. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline.
      We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions.
      If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.

      Due to the perishable nature of the goods we deliver, you do not have the right to cancel an order for the purchase of a box under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.