Delivery and Returns

Deliveries

Order Processing

For questions regarding your retail order please email: hello@chikas.co.uk

Orders are sent as quickly as possible once we’ve confirmed payment. This is usually within 2-3 working days but please allow up to 7 days. We will inform you by email if there are any problems with your order.

Our office is closed over the weekend & public holidays so please bear this in mind when placing your order.

Please contact us ASAP if you have entered an incorrect address as we aim to post out orders within 24 hours. We cannot be held responsible for any incorrect addresses provided to us- please double check that all your details have been filled out before completing your order.

We are unable to combine orders in order to reduce postage costs.

Please ensure that you have placed all items required in your basket before completing your order.

Please make sure your delivery address is an existing address where someone will be able to accept your item.

 

Order Postage Costs

UK

Delivery is free on all orders above £15, and £5.95 for all other UK orders.

We are currently using Royal Mail 2nd class Signed for Delivery which is estimated to deliver 3-5 days working days after dispatch.

UK destinations for Royal Mail include England, Scotland, Wales, Northern Ireland, Channel Islands & BFPO.

For any overseas locations

Please contact us at hello@chikas.co.uk prior to placing your order to discuss P&P

IMPORTANT INFORMATION: Any customs or import duties are levied once the package reaches its destination country – any additional charges for customs clearance must be borne by the recipient. We do fill in customs declaration forms for orders from these destinations.

We cannot be held responsible for delivery delays or items lost or damaged once dispatched, either in the UK or to overseas locations.

 

Missing orders

If you have not received your order within 15 working days, please email us at hello@chikas.co.uk with your order number. Sometimes your order will be waiting in your local post office and you have not received a ‘while you were out’ card.

Please Note: Royal Mail does not consider a package lost until 25 working days after the dispatch date. We will not be able to claim for a lost packet until after this time. Packages lost by Royal Mail will be refunded or replaced after 25 working days from the date we posted your order. We cannot be held responsible for packages lost or damaged by Royal Mail, but we will do all that we can to help you.

We cannot be held responsible for any orders sent to an address incorrectly provided to us by the customer. All addresses are printed as they have been entered in the online account/checkout form, so please double check them before payment. Any orders that have not been called for or have not been able to reach their destination will be returned to our head office. Please bear in mind that we DO NOT take any information at all from PayPal- and so all information must be entered by you on your account page.

We will contact you if your order has been returned to us, at which time we will ask if you wish for the parcel to be sent out to you again. A reposting fee will apply. If you no longer wish for the order, we will refund you for the value of the order, excluding original postage costs.

 

 

 

Returns

For questions regarding returns contact us at hello@chikas.co.uk

Or by phone at 0203 1766 716 / 0203 735 8893

(Office opening hours: 9am – 5:30pm)

 

Returns Address:

Chika’s Food

The Shaftesbury Centre, Studios 24

85 Barlby Road,

London, W10 6BN

 

To return an item(s) to us, we request that your package includes a copy of your invoice so that we can process your return efficiently or make an exchange.

Please Note: All items returned must be in a re-sellable condition.

You can only return your item(s) for a refund if you post your parcel back to us within 14 working days of receiving your order from your postal service provider.

We are not responsible for any returns sent back to us that are lost in the mail. We highly recommend using a tracked service so that you can check the status of your return. We are not liable if your return is lost before it reaches us. You will need to make a claim with your postal service provider. We only become responsible for parcels sent back to us when they are received at this address. Until this point, your parcel is still in the care of the postal service provider.

We are not responsible for any returns sent back to us that are lost in the mail. We highly recommend using a tracked service so that you can check the status of your return. We are not liable if your return is lost before it reaches us. You will need to make a claim with your postal service provider. We only become responsible for parcels sent back to us when they are received at this address. Until this point, your parcel is still in the care of the postal service provider.

 

 

Cancel Your Subscription

You can at cancel your subscription anytime. You can either drop us an email at hello@chikas.co.uk  or cancel in your account settings.